Positive Feedback.

Last night we received a phone call which was picked up on our business ansafone. It was from a mother who had recently arranged driving lessons for her son, Ben, with us, John Lowe Driving.
Her son had been having "lessons" with another driving school and had been badly let down. His instructor had been frequently late, had cancelled the lesson at the last minute, been grumpy, and sometimes did not even turn up! Ben was completely fed up and disillusioned.
When Lis had gathered all this sorry information, she allocated Tom Lowe to be his driving instructor and Ben had his first lesson with Tom last evening.
This is the message we received:
"Please thank Tom so much, Ben came home smiling and said he felt motivated and encouraged about his lessons. He can't wait for his next lessons and will continue until he passes. He said it was a completely different experience to what had happened before."
We were naturally pleased with this feedback, but not surprised, as Tom is a first class driving instructor and customer service is normal to all of us.
This morning, Lis received a call from Bens father as well! Very pleasing.
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